Building Rapport Service Management

We have five Building Rapport courses available in this series that focus on greetings and introductions, business etiquette and customer care, building trust and respect, confidence in any situation, building positive relationships. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

Online Course 

We have five Building Rapport courses available in this series that focus on greetings and introductions, business etiquette and customer care, building trust and respect, confidence in any situation, building positive relationships. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. Good rapport is both conscious and unconscious. It strengthens relationships and makes them more enjoyable. Trust is a vital component to building rapport and we will guide you how to build trust and maintaining trust while delivering feedback.

Describe the Primary Effect's influence on first impressions, exceed customer expectations by implementing the 6 F’s, establish a “Trust Fund”, Implement four ways to develop your strengths confidence, Create positive interpersonal relationships.

Online assessment on completion

The Marketing Association of South Africa
8 CPD Points at MPSA level
Category: Marketing
CPD Approval Number: MA CL 19021