Introduction

Strange as it may seem, the key resource to unlocking a restaurant’s potential is the WAITER! The main, often only, contact a patron has with the restaurant is the WAITER.

Waiters must have the knowledge, skills and attitude to interact effectively with the patron.

This secures a long-term relationship between the patron and the establishment. Experience has shown professionally trained waiters make a significant contribution to a pleasant eating experience for patrons.

WAITER SKILLS TRAINING is all about empowering waiters to deliver table service above customer expectation.

This unique course is used successfully for the induction of new waiters, upskilling of existing waiters, as well as setting restaurant S.O.P.’s

This WAITER SKILLS TRAINING course delivers better restaurant reviews, saving on food expense to the restaurateur and increase revenue for the establishment as well as tips for waiters. 

Who Should Enrol

  • Restaurants, Hotels, Lodges, Guest houses, Farm stays and Embassies.
  • New entrants to the waiter profession.
  • Waiters in the industry wishing to upgrade their skills

Course Design

Online Course

Blended Course

Face-to-Face Course

Course Content

IN THESE FOUR (4) MODULES, THE WAITER WILL LEARN HOW PERFECT THE STANDARD OF SERVING PATRONS

  • Module #1 : PERSONAL HYGIENE AND UNIFORM 
    • PREPARING THE DINING AREA
    • PREPARE FOR SERVICE – TOOLS OF THE TRADE
    • SETTING TABLES
    • MISE EN PLACE – FUNCTION AND POSITIONING
  • Module #2 : ETIQUETTE, PROTOCOL, WELCOMING, GREETING AND SEATING 
    • THE T-POSITION AND IT’S FUNCTION
    • CUSTOMER EXPECTATIONS AND HOW TO MEET THIS
    • DRINKS AND BEVERAGES.
    • TAKING ORDERS AND PLACING AT THE P.O.S.
    • i. UPSELLING THE MENU.
    • ii. PREPARING THE TABLE TO SERVE THE DISH.
  • Module #3 : SERVE THE DISH.
    • WAITING ON THE TABLE.
    • BUSSING (CRUMBING) THE TABLE.
    • FINISHING THE TABLE
    • ACCEPTING THE GRATUITY (TIP)
  • Module #4 : HANDLING OBJECTIONS OF INDIFFERENT / INEBRIATE CUSTOMERS
    • DRUGGED IN THE WORKPLACE.
    • HANDLING BROKEN GLASS AND SPILLS.
    • SERVICE PROTOCOL
    • BASIC FIRST AID

Course Highlights

PROFESSIONAL WAITER  - The gateway to be the best in the WAITER profession.!

Learning Outcomes

On completion of this course, waiters will be able to 

  • show ability to prepare the dining area, correctly set the table, 
  • service flow in the dining area, order taking and upselling the menu. 
  • clear order instruction to the kitchen. 
  • correctly serving wine and beverages
  • waiting on the table ~ soft skills around the table,
  • handling of difficult customers, as well as 
  • basic first aid.

Assessment

After every module completed, the Question-and-Answer modules will show the learnt skills and abilities of a Professional Waiter.

Accreditation

Andries Visser US-115753, accredited by SAQA, to

Conduct Outcomes based Assessment Level 5 US-149754

Certification

Pass the assessment with 80% - Three attempts to pass will be allowed for each module




Enquire Now

This outcomes-based WAITER SKILLS TRAINING course equips waiters with the knowledge, skills and attitude to improve their livelihoods and increased profits to employers.