Introduction
We have five Giving and Getting Help courses available in this series that focus on getting the right help, mentoring peers, coaching peers, customer experience management, managing customer expectations. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.
Who Should Enrol
Managers, Team Leaders and Young Professionals
Course Design
Online Course
Course Content
We have five Giving and Getting Help courses available in this series that focus on getting the right help, mentoring peers, coaching peers, customer experience management, managing customer expectations. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.
Course Highlights
There are many challenges to getting the right help, most of which are our own mental self-doubt that gets in the way. We will teach you the guidelines for getting the right help. The one technique for getting help is to ask for it in the form of a statement. We will show you how to ask for the detail, be specific and thanking your helper. You will understand the benefits of a buddy system approach and group brainstorming. We will guide you on certain areas you need to be sensitive when asking or giving help.
Learning Outcomes
On completion of this course/article candidates will be able to:
- Explain the challenges of getting appropriate help
- Apply guidelines for getting help
- Implement four techniques for getting effective help
Assessment
Online assessment on completion
CPD Approval
The Marketing Association of South Africa (MASA)
8 CPD Points at MPSA level
Category: Marketing
CPD Approval Number: MA CL 19013
